Linen Rental Policies and Procedures (Applies to towels too, if rented)
To avoid extra fees, please be sure to take a moment to read and familiarize yourself (and all guests) with our linen rental policies and procedures.
All linens will be delivered to your vacation home on the day of check-in. In the event there is a mistake with an order, contact Karen at 540.230.0330. Please check them when you arrive and don’t wait until bedtime as you may have to wait until the next day to get them. (It is not appropriate to call and ask for missing linens at 11 pm at night for example) The grace period to report any mistakes with orders expires the day of your arrival.
Customers and their guests are expected to treat the linens appropriately. The condition of all linens must be maintained in the same manner as provided. Any damage (e.g., rips, burns, untreatable stains, etc.) will result in a charge to your credit card or damage insurance for the full replacement value of item(s). Please do not use your linens to remove makeup, clean up spills, or for any other purpose that may cause staining or damage.
Feel free to launder them during your stay if necessary.
When exiting, please be sure all linens are accounted for. Fees apply for damaged and/or missing items. Please remove the sheets/pillowcases from the beds and place with them on the bed and put the towels in the bathrooms. Do not mix the towels with the bed linens! If you used a sofabed, please leave it pulled out so the cleaning service can see if it needs cleaning and or attention.